Frequently Asked Questions

Rodent & Wildlife Control FAQ

Is it easy to deploy the hubs and sensors?

Skyhawk hubs and sensors are very easy to deploy. We provide easy-to-follow manuals with helpful tricks and online video tutorials.

How long are the cords for hubs? 

Our hubs do not need power cords! Our hubs and sensors are powered by standard AA batteries designed to last more than a year with average use. Access to electricity is not necessary.

Do I have to rely on the customer's Wi-Fi signal for the devices to communicate? 

No. Hubs and Kiwis connect using cellular network signals. Sensors connect to hubs using our proprietary RF technology. No passwords or complex pairing process is required. Our servers handle data security.

What types of traps can the sensors be used with? 

A very wide variety! The accelerometer and reed switch give the sensors the versatility to be used with any trap setup. The sensors work great with snap traps, live traps, conibear traps and lethal traps to name a few.

How difficult is it to change the batteries, and how long do they last? 

Changing the batteries is quick and easy simply by removing a few screws. Hubs batteries will typically last over a year and Kiwi batteries over two years. Sensors for five or more years. Standard off-the-shelf batteries are used—no need to recharge.

Can rain damage the sensors?  

The devices are weather-resistant. We recommend avoiding long-term direct water exposure of the hubs.

Where can I place this device? 

The device is designed so that it can be placed almost anywhere. An accessory pack is provided with a variety of attachment options and even a standard zip tie can be used to hold the unit in place. The device is very versatile.

Will the sensors be triggered by wind or rain? 

At a high sensitivity level, the accelerometer is very sensitive and can be set off by rain, thunder, or even loud sounds. The sensitivity level should be set depending on the application. Various techniques can be used to eliminate false alerts, including reducing the sensitivity through the app. The magnet displacement reed switch can be set up to give 100% certainty in many applications. Recurring alerts, such as those from the movement of live-trapped caged animals, can be used to differentiate between actual capture and spurious events.

Can I locate my equipment using Skyhawk devices? 

Although the Kiwi , Hub, and sensors do not have location technology built in(due to battery life constraints), the Skyhawk App has location tracking built in. When you deploy any Skyhawk device, you can assign the location deployment from your phone's location services. You can also take and store a picture of the deployment. It is important to emphasize that location setting must be done during deployment. 

How can I be sure that my sensors are in range of the hub?

The app will display the signal strength for each sensor. To find this, you can select your specific unit and go to its status tab, where you will see a tile named "Sensor RSSI," or Received Signal Strength Indicator. It will display the signal strength, and it is strongly advised to keep the device at a signal of -95 or higher.(meaning -85 is good(high) and -105 is bad(low).) The minimum connect signal is about -100, but a signal of -95 or lower is more likely to drop out based on changes in the environment

It is most important to test the sensor after it has been deployed in its final location. Connection to the hub can be confirmed by green flashing lights on the sensor after a connection is initiated through an event like a power cycle. The signal can also be confirmed through the app within about 30 seconds.

What environmental factors impact Hub signal strength?

Signal strength is impacted by many factors: including the type of buildings, metal objects and thick walls inside the buildings, other obstructions, and even people moving in between the signal from the hub. Some variation in RSSI over time due to changing environmental (temp and humidity) conditions would not be unexpected.

How can I get the best signal between my hubs and sensors?

Most deployments will benefit from placing the hub off the ground at a height of about 6-10 ft. One centrally located hub can cover a large open building of over 100,000 sq. ft. connectivity is generally not limited by the size of the building. Thick walls, metal walls, and building contents are usually more important factors.

In outdoor open areas, coverage can exceed thousands of feet, especially if the sensor and hub are placed off the ground. Conversely, coverage distance can be significantly reduced if both the sensor and hub are placed on the ground.

Additional hubs can be deployed, if necessary, without causing interference. One hub can support hundreds or even thousands of sensors.

Remote Asset monitoring FAQ

Does the unit need to be connected via Wi-Fi to work?  

No, our units connect via cellular connection. No pairing with Wi-Fi networks or entering passwords necessary!

How do I get alerted? 

You can choose to receive a text message, email, app notification or all three!  As soon as the unit is triggered you'll get a notification via your chosen method(s).

What if my shed does not have electricity running to it? Can the unit still work?  

Of course, our units are battery-powered. No hardwires or plugins are required. 

What if the storage facility does not have Wi-Fi?  

No problem! The unit does not need Wi-Fi. The device runs off a cellular connection. 

How do I know if the unit is working?

Our unit has a Heartbeat feature that will let you know the unit's status.  

What if I am not close to the unit? Will I still be able to receive the notifications?  

Yes, the units connect to the cellular network so you will receive notifications no matter where you are.

Where should you place the unit in an RV?  

You can place a unit at any potential entry point inside your RV.   

My property is in a remote area. Will the unit still work? 

Yes! Our units connect via cellular network and are powered by long-lasting batteries. Wi-Fi, Bluetooth, or access to electricity is not needed. There needs to be a cell signal. It does not have to be strong. Generally, if a text can be sent, our units will work.

Are there other units that can be used to monitor my assets?  

Yes! Check out our entire product line here on our website