Frequently Asked Questions

Rodent & Wildlife Control FAQ

Is it easy to deploy the hubs and sensors?

Skyhawk hubs and sensors are very easy to deploy. We provide easy-to-follow manuals with helpful tricks and online video tutorials.

How long are the cords for hubs? 

Our hubs do not need power cords! Our hubs and sensors are powered by standard AA batteries designed to last more than a year with average use. Access to electricity is not necessary.

Do I have to rely on the customer's Wi-Fi signal for the devices to communicate? 

No. Each device connects via the cellular network so there is no need to inconvenience the customer by asking to hook up to their Wi-Fi or concerns about the quality of the Wi-Fi network. Cellular connectivity also makes it possible to use our units in more remote areas without Internet and across large geographic areas.

What types of traps can the sensors be used with? 

A very wide variety! The accelerometer and reed switch give the sensors the versatility to be used with any trap setup. The sensors work great with snap traps, live traps, conibear traps and lethal traps to name a few.

How difficult is it to change the batteries? 

Changing the batteries is quick and easy! Remove the screws, open the device and quickly replace the batteries with new ones.

Can rain damage the sensors?  

The devices are weather-resistant, although they should never be submerged in water. In addition to this, we also offer sleeves for the devices to further protect them from the elements.

Where can I place this device? 

The device is designed so that it can be placed almost anywhere. An accessory pack is provided with a variety of attachment options and even a standard zip tie can be used to hold the unit in place. The device is very versatile.

Will the sensors be triggered by wind or rain? 

The sensitivity of the device can be adjusted from 1 to 10. A lower sensitivity can be used with traps that generate a lot of force, like conibear traps, to prevent false alarms. Ran or wind will not trigger a response, but the trap closing certainly will.

What if I lose track of where I set all of my traps? 

Each unit’s deployment location can be viewed from the mobile App! When a trap is set, you can easily go to the app and mark the location using your phone’s location feature. In addition, you can take a picture using your phone to go with each of the units within the app and include notes with descriptions of unit locations!

How can I be sure that my sensors are in range of the hub?

The app will display the signal strength for each sensor. To find this, you can select your specific unit and go to its status tab, where you will see a tile named “Sensor RSSI,” or Received Signal Strength Indicator. It will display the signal strength, and it is strongly advised to keep the device at a signal of 105 or lower. A number above 105 can lead to the sensor not being able to communicate with the hub.

What environmental factors impact Hub signal strength?

Signal strength is impacted by many factors: including the type of buildings, metal objects and thick walls inside the buildings, other obstructions, and even people moving in between the signal from the hub. Some variation in RSSI over time due to changing environmental (temp and humidity) conditions would not be unexpected.

How can I get the best signal between my hubs and sensors?

For interior deployments, ensure the RSSI is between 35 and 95 at initial deployment. If this is a higher number than 95, you can try:

a. Moving the trap closer to the hub OR
b. Orienting the sensor vertically rather than horizontally can improve the RSSI sometimes OR
c. Adding another hub to the site; hubs should be placed at least 10 feet away from each other

NOTE: One (1) hub per 15000 square ft of the area being covered is recommended

*For exterior deployments, recommended RSSI number should be lower than 105.

Remote Asset monitoring FAQ

Does the unit need to be connected via Wi-Fi to work?  

No, our units connect via cellular connection. No pairing with Wi-Fi networks or entering passwords necessary!

How do I get alerted? 

You can choose to receive a text message, email, app notification or all three!  As soon as the unit is triggered you’ll get a notification via your chosen method(s).

What if my shed does not have electricity running to it? Can the unit still work?  

Of course, our units are batterypowered. No hardwires or plugins are required. 

What if the storage facility does not have Wi-Fi?  

No problem! The unit does not need Wi-Fi. The device runs off a cellular connection. 

How do I know if the unit is working?

Our unit has a Heartbeat feature that will let you know the unit’s status.  

What if I am not close to the unit? Will I still be able to receive the notifications?  

Yes, the units connect to the cellular network so you will receive notifications no matter where you are.

Where should you place the unit in an RV?  

You can place a unit at any potential entry point inside your RV.   

My property is in a remote area. Will the unit still work? 

Yes! Our units connect via cellular network and are powered by long-lasting batteries. Wi-Fi or Bluetooth and access to electricity are not needed. 

Are there other units that can be used to monitor my assets?  

Yes! Check out our entire product line here on our website